Success Stories

Making space for moments that matter at The Salvation Army Kroc Centers

Impact

Reduced staff workload

Freed up time for higher-impact work

Enhanced member experience

Simple, self-serve access customers appreciated

Making space for moments that matter at The Salvation Army Kroc Centers

Challenge

The Kroc Centers mission to serve communities with care and connection was being slowed by disconnected, outdated systems. Staff were spending too much time on manual processes, juggling paper rosters, spreadsheets, and clunky tools, leaving less room to focus on the people and programs that mattered most.

Solution

By bringing all their programs, schedules, and member info into one easy-to-use system, staff found themselves spending less time wrestling with paperwork and more time doing what really matters: welcoming people, nurturing connections, and creating moments that make a difference. The solution adapts to each center’s unique needs, helping them grow without losing that local, personal touch.

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Optimizing financial aid at JCC Chicago is helping support more families

Impact

400

families receiving financial assistance

67%

decrease in turnaround time

Optimizing financial aid at JCC Chicago is helping support more families

Challenge

At JCC Chicago, determining financial assistance was historically a matter of numbers: household income and household size. On the surface, it seemed efficient but in reality, it didn’t consider the families facing unprecedented challenges in a changing economy. These families may not have qualified for financial assistance before, but they were asking for support now.

Solution

It started with capturing the data correctly, documenting cases and programs history accurately. While there were many out of the box features that were leveraged, the JCC created customizations to addressed their unique needs. As cases were submitted, the team would get a recommendation of how to proceed with a family’s request. In this way, the guesswork was taken out of the equation and all families were measured against a standard process, which also considered their individual circumstances.

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YMCA of Memphis and the Mid-South achieves 60% membership growth in 3 years

Impact

40%

membership conversion rate

10% growth

in membership revenue for 2023 over 2022

YMCA of Memphis and the Mid-South achieves 60% membership growth in 3 years

Challenge

YMCA of Memphis and the Mid-South faced a membership growth challenge relying solely on the hope that individuals would appear on the doorstep (or website) and join as members. But the strategy of waiting for prospective members, and hoping they express interest on their own was no longer serving them.

Solution

The YMCA implemented a data-driven solution that allowed them to track and improve lead conversion rates. By enhancing follow-up processes for forgotten or lost leads, they significantly improved their membership strategy and community growth efforts. Under the guidance of sales associates, their conversion rate skyrocketed from 3-4% to an impressive 35-40%, exceeding expectations. This not only enhanced sales efficiency but also freed up staff to focus on their core responsibilities.

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Mandel JCC is saving over 30 hours a month and delivering a better member experience

Impact

2 months

to deploy new refund process

30 hours

saved per month on average

Mandel JCC is saving over 30 hours a month and delivering a better member experience

Challenge

Customer refund requests and approvals used to take the Cleveland JCC 45-60 days to process on an inefficient, paper-based system. Members were frustrated with the delays and staff were overwhelmed by the steps required to complete them.

Solution

After shifting to a more transparent and streamlined process, Traction Rec improved the experience for members and staff alike. Now refunds are processed in 7-9 days and 30 hours of staff time are saved every month on average.

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How self-service member capacities boosted engagement for Delaware YMCA

Impact

100%

membership sales processed online

274 new members

registered without need for staff support

How self-service member capacities boosted engagement for Delaware YMCA

Challenge

Legacy technology meant membership renewals, purchases and updates had only ever been available in person or over the phone. This posed a huge risk of overwhelming onsite staff with an avalanche of administrative work and putting members through a slow, frustrating experience of waiting in line or on the phone during the heaviest registration periods.

Solution

Individuals and families could purchase or renew their memberships anywhere and anytime through the self-serve and mobile compatible portal. All have access to programs and services immediately, without the reliance or constraints of staff availability.

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Features

On-Platform AI

Resource Center

Our Story

How We Support

We build solutions. But more than that, we build relationships.

4×

increase

30

hours saved

1.7M

members

Partnering with 856+ community centers.

Impact

87%

15 hours

Members served

Impact

6,300

48,400

Members served

7,300

127

Impact

93%

33%

Members served

$1M

2,000+

Asphalt Green's data handling now takes just 10 hours instead of two months

100% childcare enrollment in 3 months with a simplified, easy-to-use digital solution

San Francisco JCC centralizes member data to improve the quality of service

Powering connections.

Impact

Reduced staff workload

Enhanced member experience

Making space for moments that matter at The Salvation Army Kroc Centers

Challenge

Solution

Impact

400

67%

Optimizing financial aid at JCC Chicago is helping support more families

Challenge

Solution

Impact

40%

10% growth

YMCA of Memphis and the Mid-South achieves 60% membership growth in 3 years

Challenge

Solution

Impact

2 months

30 hours

Mandel JCC is saving over 30 hours a month and delivering a better member experience

Challenge

Solution

Impact

100%

274 new members

How self-service member capacities boosted engagement for Delaware YMCA

Challenge

Solution

Stories from our community.

San Francisco JCC centralizes member data to improve the quality of service

Helping Boys & Girls Clubs of America transform club management with MyClubHub

Bringing community back with home workouts

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