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FOR OPERATIONS
Delight your staff with tools they can’t wait to use.
Your team is asked to do a lot everyday. Their roles are challenging and it’s getting harder to find the right employees. Give them the tools they need to do their jobs well, not frustrate them.
Let’s Talk
Your staff are your superpower. Give them superhero tools.
TASK AUTOMATION
Spend more time with members, and less time with monitors.
Time entering data isn’t spent supporting members and families. Go from transactional to transformational with relationship building as your secret retention tool.
Empower member self-service
Spend less staff time completing registrations and updating information for members. Instead, provide members access to self-serve tools to use when it's convenient for their schedules.
Automate onboarding experience
Eliminate manual tasks and create consistent experiences with features like automated new member onboarding. Support your staff with the right tools for every task.
Reduce data entry
Enter data once for members, then share across teams with seamless integrations between all your tools. Access global search and real-time reports for the info staff need at their fingertips.
PROGRAM SUPPORT
Programs and facilities don’t run themselves.
You have amazing people to run your complex facilities. Support them with technology that can automate their most repetitive and transactional tasks so they are free to do what they do best.
Secure your check-ins
Ensure safe and easy check-ins for your members and families. Expand member scanning across your facility to track group class participation, specialty equipment adoption, aquatics use, and more.
Support members quickly
Automate manual, time-consuming tasks like program waitlist management. Make it easy for people to pay anytime online or in person with flexible, integrated payment options.
Maximize your space
Use accessible facility management tools to schedule programs and community event rentals so that you maximize the space you are using. Access real-time facility usage analytics.
SYSTEMS DIGITIZATION
Power your frontlines with a digital back office.
Give your frontline teams technology that helps them collaborate, automate transactional tasks, and easily view important data. Operations is a team game, so let’s make every team member a contributor.
Digitize your systems
Replace paper-based forms, registrations, and processes that slow down your team with a member self-service portal. Do more with less and free the welcome center from their monitors.
Centralize your processes
Create process standards so every team in every location will provide members a consistent experience. Offer the right member support services at the right time, every time.
Run real-time reports
Provide team members with quick, easy-to -access daily operational reports in real time. Tweak reports and customize to your needs for any query like at-risk members, daily sales, and more.
When you get results, you improve lives.
The new refund system is more customer-focused — it sped up the process from weeks to days.
Beth Nudelman
Chief Financial Officer, Mandel JCC
2
months
to deploy new refund process
30
hours
saved per month
Read Story
From registering for childcare to purchasing a membership, members can do everything from one user-friendly online portal.
Vanessa Providence
Senior Operations Director, Memphis & The Mid-South YMCA
6,300
online signups
completed in the first week
Read Story
Traction has developed an amazing product with special attention to the customer-facing staff.
Adrian Breitfeld
Chief Financial Officer, San Francisco JCC
4 hours
for billing
not 4 days
Read Story
From our community
to yours.
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