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FOR MEMBERS
Make members fall in love with their community experience.
Your members’ best experience anywhere is now their expectation everywhere. Meet them where they’re at whether it’s online, in person, or in the community.
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Step up to meet your member's expectations
ONLINE EXPERIENCE
Delight your members digitally first.
Most interactions with your members start before they step foot in your center. They expect technology to meet their needs. Anticipate them and set everyone up for success upon arrival.
Empower with self-service
Allow members to answer their questions, manage household information, and view payment history and due dates, without having to pick up a phone.
Reduce paperwork and lines
Enable members to register and make payments online and on mobile for programs and events, including those members participating in assistance programs.
Improve member services
Provide a seamless and consistent service experience for members with centralized case management. Enable staff to pull up files before they even pick up the phone.
ONSITE EXPERIENCE
Communities are complex. The experience shouldn’t be.
Once members arrive, their experience should feel natural and effortless. Everyone is welcome, but not all areas are always accessible. Create a safe and efficient experience at your center.
Make everyone feel welcome
Engage new and existing members, including donors, board members, and those in financial assistance programs. Offer flexible membership and the right experience upon welcome.
Enable easy visits
Provide automated, yet flexible entry access to all areas of your facility so members can easily get where they need to go. Alert staff to flagged members who need extra support.
Ensure everyone stays safe
Put automatic screening tools in place to ensure prohibited individuals don’t enter your center. Make it easy for parents to authorize child pick ups, and for staff to track them.
HOLISTIC COMMUNITY
Honor the dynamic needs of your members.
Your members are participants, donors, volunteers and social services recipients. The relationships can be robust and unique, and you need a system that recognizes that.
Bring people together
Manage and expand your complex community relationships, including those with volunteers and donors in a single place for greater impact.
Connect across organizations
Track grant providers and recipients of your social services. Know which mission-driven partnerships can help you extend reach through joint initiatives.
Offer community everywhere
Give everyone access to community and a sense of belonging no matter where they’re located. Deliver health, wellness, and program services virtually to amplify impact.
When you get results, you improve lives.
With Traction Rec and Salesforce, some of the biggest benefits we are seeing are members being able to control their accounts online and in turn self service registrations have increased.
Emily Glading
Senior Director, Information Systems, Delaware YMCA
274
members
registered online Memorial Day
Read Story
Moving to a digital process enabled the team to provide valuable customer service tasks that were not diluted to data input needs.
Joel Dinkin
Chief Executive Officer, Evelyn Rubenstein JCC
10/10
customer
service rating
Read Story
[Traction Rec] is the conduit to ensure our staff can do more of what they love: less time on paper, equals more time with kids.
Jacky Noden
Sr. Director, Product, Boys & Girls Clubs of America
1.7
million
community members engaged
Read Story
From our community
to yours.
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