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Built on Salesforce.
Trusted and certified.
Built on Salesforce.
Trusted and certified.
FOR JCCs
Build vibrant communities with the right tools.
Empower deeper community connections with a member management CRM built on the world’s leading platform, Salesforce.
Let’s Talk
Cleveland
Evelyn Rubenstein
JCC
San Francisco
30
hours saved
per month
10/10
star rating
for customer service
4
hours for billing
not 4 days
It began with JCCs, and we’re still here.
Traction Rec was built to help the San Francisco JCC improve their quality of service. Now we are the most adopted CRM for JCCs across the country.
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Traction Rec offers us the opportunity to capture each relationship inside a CRM structure.
Diane Newland
CFO, PGH JCC
More than a member.
Your members are complex. They may go to the gym, but they’re also program participants, volunteers, donors, and even board members.
See their roles and household relationships from one connected record so your staff can deliver the right services at the right time in a unified experience.
Your JCC mission is our mission.
We understand you. Some of our staff worked at JCCs before they came to work with us so we come ready to listen and support your mission.
Let’s TalkNourish spirit, mind, and body
Offer a diverse set of program and member services across health and fitness, child care, youth services, community initiatives, all from a connected platform.
Create joyful community
Create personal engagement plans with members based on their interests. Then give members access to self-service tools so there’s more time for connection in person.
Advance inclusive culture
Set up cultural events with online ticketing systems. Personalize member communications based on their interests so you can recommend the right events to the right people.
Celebrating your success.
Impact
2 months
to deploy new refund process
30 hours
saved per month on average
How digitizing a paper-based system saved Cleveland JCC staff hours of work
Challenge
Customer refund requests and approvals used to take the Cleveland JCC 45-60 days to process on an inefficient, paper-based system. Members were frustrated with the delays and staff were overwhelmed by the steps required to complete them.
Solution
After shifting to a more transparent and streamlined process, Traction Rec improved the experience for members and staff alike. Now refunds are processed in 7-9 days and 30 hours of staff time are saved every month on average.
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How digitizing a paper-based system saved Cleveland JCC staff hours of work
30 hours saved in staff time each month
Read Story
Impact
100%
registrations completed online
95%
registrations completed on the first day
Evelyn Rubenstein JCC automates camp registrations for better customer service
Challenge
Solution
Read Story
Evelyn Rubenstein JCC automates camp registrations for better customer service
10/10 customer service rating
Read Story
