Build vibrant communities with the right tools.

Challenge

At JCC Chicago, determining financial assistance was historically a matter of numbers: household income and household size. On the surface, it seemed efficient but in reality, it didn’t consider the families facing unprecedented challenges in a changing economy. These families may not have qualified for financial assistance before, but they were asking for support now.

Solution

It started with capturing the data correctly, documenting cases and programs history accurately. While there were many out of the box features that were leveraged, the JCC created customizations to addressed their unique needs. As cases were submitted, the team would get a recommendation of how to proceed with a family’s request. In this way, the guesswork was taken out of the equation and all families were measured against a standard process, which also considered their individual circumstances.

Challenge

Customer refund requests and approvals used to take the Cleveland JCC 45-60 days to process on an inefficient, paper-based system. Members were frustrated with the delays and staff were overwhelmed by the steps required to complete them. 

Solution

After shifting to a more transparent and streamlined process, Traction Rec improved the experience for members and staff alike. Now refunds are processed in 7-9 days and 30 hours of staff time are saved every month on average. 

Challenge

When the JCC was forced to close their building, they needed to pivot their offerings to a virtual platform for members and non-members, social media platforms weren't cutting it.

Solution

Mandel JCC was able to offer members an exclusive, long-term online service that would add value to their memberships and, most importantly, allow them to stay connected to the instructors they enjoy.

Challenge

Solution

Challenge

Solution