The first of its kind, developed on Salesforce
For the Jewish Community Center of San Francisco, the application provides a consolidated view of members on one platform. Whether through integration with their backend financial systems, or through the various modules of Traction Rec, the JCCSF can now consolidate payment history, programing history, donations, child care, camp and additional member activities into one database. This includes all member contracts, permission forms and bookings, which has drastically reduced their reliance on hard-copy paper forms and manual data entry.
With monthly membership billing of approximately $1 million, it previously took 4-5 days to prepare to bill. It now takes approximately four hours. This has also resulted in a reduction of credit card declines from 9% to 6%. Single sign has been implemented for all transactions within the Center.
JCCSF can now also leverage targeted communications and smart programming recommendations. With better insights into a member’s history, the JCCSF can target those members with relevant programing offers and communications, resulting in a better conversion of services.
Traction Rec was developed alongside the JCCSF with full consideration of their ‘ability to’ statements. Leveraging Traction Rec and the Lightning framework, employees now have an easy to use, intuitive system that provides all necessary data and information in one consolidated area. This has improved efficiency, reduced manual data entry and provided a better overall experience.
"We saw an opportunity to build a system that is centered around the member. That leverages the power and accessibility of the cloud to help community centers adapt to member needs, improve the quality of service, deliver a great customer experience and take the guesswork out of programming.” - Greg Malpass, Founder and CEO of Traction on Demand
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