We build solutions. But more than that, we build relationships.

Delaware YMCA

4×

increase

in online program registrations

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Cleveland JCC

30

hours saved

monthly in administrative tasks

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MyClubHub BGCA

1.7M

members

engaged with the community

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for every COMMUNITY

Partnering with 856+ community centers.

YMCA

JCC

Boys and Girls Clubs

Impact

6,300

online registrations in the first week

48,400

waivers and forms collected online

Members served

7,300

childcare participants

127

childcare sites

Impact

350 BGCAs

deployed their new CRM in 9 months

1.7 million

members engaged

Members served

Impact

93%

reduction in billing time

33%

reduction in credit card declines

Members served

$1M

membership billing/month

2,000+

membership scans/day

YMCA of Memphis & The Mid-South goes digital for childcare management

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Boys & Girls Clubs of America deploys a Universal CRM in 9 months

Read Story

San Francisco JCC centralizes member data to improve the quality of service

Read Story

Community Transformations

Powering connections.

How digitizing a paper-based system saved Cleveland JCC staff hours of work

Impact

2 months

to deploy new refund process

30 hours

saved per month on average

How digitizing a paper-based system saved Cleveland JCC staff hours of work

Challenge

Customer refund requests and approvals used to take the Cleveland JCC 45-60 days to process on an inefficient, paper-based system. Members were frustrated with the delays and staff were overwhelmed by the steps required to complete them.

Solution

After shifting to a more transparent and streamlined process, Traction Rec improved the experience for members and staff alike. Now refunds are processed in 7-9 days and 30 hours of staff time are saved every month on average.

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How self-service member capacities boosted engagement for Delaware YMCA

Impact

100%

membership sales processed online

274 new members

registered without need for staff support

How self-service member capacities boosted engagement for Delaware YMCA

Challenge

Legacy technology meant membership renewals, purchases and updates had only ever been available in person or over the phone. This posed a huge risk of overwhelming onsite staff with an avalanche of administrative work and putting members through a slow, frustrating experience of waiting in line or on the phone during the heaviest registration periods.

Solution

Individuals and families could purchase or renew their memberships anywhere and anytime through the self-serve and mobile compatible portal. All have access to programs and services immediately, without the reliance or constraints of staff availability.

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Stories from our community.

Filter by

YMCAs

JCCs

Boys & Girls Clubs

San Francisco JCC centralizes member data to improve the quality of service

Read Story

Helping Boys & Girls Clubs of America transform club management with MyClubHub

Read Story

Bringing community back with home workouts

Read Story

No results found.

Webinars

Hear it from our partners.

Navigating New Membership Models and Sales Techniques for YMCAs

Optimizing Your CRM

Webinar

Navigating New Membership Models and Sales Techniques for YMCAs

Accelerate your new year with a new membership conversion strategy

Optimizing Your CRM

Webinar

Accelerate your new year with a new membership conversion strategy

5 critical factors to consider when evaluating a new CRM for your community center

Evaluating A CRM

Webinar

5 critical factors to consider when evaluating a new CRM for your community center

Better technology.
Bigger impact.

Explore Features

Let's Talk

We build solutions. But more than that, we build relationships.

4×

increase

30

hours saved

1.7M

members

Partnering with 856+ community centers.

Impact

6,300

48,400

Members served

7,300

127

Impact

350 BGCAs

1.7 million

Members served

Impact

93%

33%

Members served

$1M

2,000+

YMCA of Memphis & The Mid-South goes digital for childcare management

Boys & Girls Clubs of America deploys a Universal CRM in 9 months

San Francisco JCC centralizes member data to improve the quality of service

Powering connections.

Impact

2 months

30 hours

How digitizing a paper-based system saved Cleveland JCC staff hours of work

Challenge

Solution

Impact

100%

274 new members

How self-service member capacities boosted engagement for Delaware YMCA

Challenge

Solution

Stories from our community.

San Francisco JCC centralizes member data to improve the quality of service

Helping Boys & Girls Clubs of America transform club management with MyClubHub

Bringing community back with home workouts

No results found.

Hear it from our partners.

Navigating New Membership Models and Sales Techniques for YMCAs

Accelerate your new year with a new membership conversion strategy

5 critical factors to consider when evaluating a new CRM for your community center

Better technology.Bigger impact.

Better technology.
Bigger impact.