Why Traction Rec
Solutions
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Salesforce is our platform. People are our power. Explore features and integrations.
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Membership
Finance & Accounting
Programs
Fundraising
Child Care & Camps
Marketing
Fitness & Wellness
IT
YMCAs
Expand your engagement with members.
JCCs
Strengthen your community with technology.
Boys & Girls Clubs
Support the youth in your community.
Leadership
Do good with more money and better reporting.
Operations
Focus on members with simplified workflows.
Members
Offer members self service access to programs.
Customer Story
YMCA of Memphis goes digital with over 6,300 successful child care enrollments
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Continuing Education
Connect lifelong learners with curated courses.
When you get results, you improve lives.
See Stories
Insights to spark powerful change.
See Resources
Blog Post
Accelerate your new year with a new membership conversion strategy
Creating positive impact is what we do.
See How
Our Careers
Bring your authentic self to work.
Our Culture
Social impact and DE&I at the heart.
Contact
Get in touch with our team.
1
Success Stories
Delaware YMCA
in online program registrations
Cleveland JCC
monthly in administrative tasks
MyClubHub BGCA
engaged with the community
for every COMMUNITY
YMCA
JCC
Boys and Girls Clubs
online registrations in the first week
waivers and forms collected online
childcare participants
childcare sites
deployed their new CRM in 9 months
members engaged
reduction in billing time
reduction in credit card declines
membership billing/month
membership scans/day
Read Story
Community Transformations
to deploy new refund process
saved per month on average
Customer refund requests and approvals used to take the Cleveland JCC 45-60 days to process on an inefficient, paper-based system. Members were frustrated with the delays and staff were overwhelmed by the steps required to complete them.
After shifting to a more transparent and streamlined process, Traction Rec improved the experience for members and staff alike. Now refunds are processed in 7-9 days and 30 hours of staff time are saved every month on average.
membership sales processed online
registered without need for staff support
Legacy technology meant membership renewals, purchases and updates had only ever been available in person or over the phone. This posed a huge risk of overwhelming onsite staff with an avalanche of administrative work and putting members through a slow, frustrating experience of waiting in line or on the phone during the heaviest registration periods.
Individuals and families could purchase or renew their memberships anywhere and anytime through the self-serve and mobile compatible portal. All have access to programs and services immediately, without the reliance or constraints of staff availability.
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Clear
4 hours for billing, not 4 days
Boys & Girls Clubs of America
1000+ virtual class views in 2 weeks
Webinars
Optimizing Your CRM
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Evaluating A CRM
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