Program Management - Traction Rec | CRM solution for YMCAs and JCCs

Organize every aspect of your program catalog
Empower constituents, instructors and program staff to take control of their program experience.
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Built on Salesforce, the world’s leading cloud platform, Traction Rec enables constituents to manage their registrations from anywhere at anytime. Instructors and staff gain insightful data to curate and plan the program catalog, while administrators can enable program leaders to design, build and publish programs iteratively.

Customized Course Catalogs
Define program categories, registration sessions, course sessions
and more with with applicable questions, contracts, forms, discounts, prerequisite rules, pricing and add-ons.
Membership Activity
Track program registrations in real time to anticipate engagement and resourcing requirements. Manage abandoned or expired transactions for potential follow up.
Revenue Forecasting
Leverage financial revenue forecasting for registration performance and receive notifications when programs hit specific milestones.
Mass Check-in and Check-out
To save time, staff can select a group of students or participants to check them in or out all at once.
360-Degree Constituent View
Collaborate across departments to manage active and historical member registrations. Track attendance with comments and create notifications for VIPs or required intervention.
Course Capacity Controls
Manage course capacity through robust reservation policies such
as regular, overbooking, or waitlists.
Enabling your constituents
Individuals can review course catalogs for upcoming and current registration sessions filtered by day, categories or keywords.

Paperless and time efficient, members can sign contracts and waivers or provide supplementary prerequisite documents during registration process.

Manage all household members and information from a single view, complete with enrolments, payment information, signed waivers and required documents.
CUSTOMER SUCCESS STORY
A Digital Ticket to Expedited Camp Registration

Evelyn Rubenstein Jewish Community Center of Houston (ERJCC) was faced with the need to transform a staff driven, time intensive registration process, into a Covid friendly, touchless, and digital experience.

Using Traction Rec, they created their own digital "Camp FastPass" solution to not only meet those needs, but to do it in a way that accelerated the customer self service experience, improved member relations and built trust in the JCC’s digital shift.

READ THEIR STORY
"Traction has been a great partner...They listen and truly understand what we need. It’s been a smooth process because they’ve developed an amazing product with special attention to the customer-facing staff.”
Adrian Breitfeld, Jewish Community Center of San Francisco
Mobile ready
The integration capabilities of the Traction Rec platform extends to every mobile device connected with your organization. For both members and staff, interact and engage anytime, anywhere, on any device.
Actionable data
With powerful data insights, enable higher conversion of services to target members with relevant programing, offers and communications.
Community of support
Engage with a global, nonprofit community of Salesforce customers, and learn from peers to build your network and skills within Community Groups and The Power of Us Hub.
Discover what transformation can look like.
Schedule a demo
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Organize every aspect of your program catalog

Empower constituents, instructors and program staff to take control of their program experience.

Customized Course Catalogs

Membership Activity

Revenue Forecasting

Mass Check-in and Check-out

360-Degree Constituent View

Course Capacity Controls

Enabling your constituents

A Digital Ticket to Expedited Camp Registration

"Traction has been a great partner...They listen and truly understand what we need. It’s been a smooth process because they’ve developed an amazing product with special attention to the customer-facing staff.”

Adrian Breitfeld, Jewish Community Center of San Francisco

Mobile ready

Actionable data

Community of support

Discover what transformation can look like.

Subscribe for really useful news and thought-provoking events.