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  • Why Traction Rec
  • Features 
    • Membership Management
    • Program Management
    • Child Care and Camps
    • Financial Management
    • Facility Booking and Rental
  • Accelerators 
    • Member Service Accelerator
    • Lead Management Accelerator
  • Who We Serve 
    • YMCAs
    • JCCs
    • Boys & Girls Clubs
    • Education
  • Resources 
    • Success Stories
    • Blog
    • Events
    • Our Partners
    • Newsletter
  • Careers
  • …  
    • Why Traction Rec
    • Features 
      • Membership Management
      • Program Management
      • Child Care and Camps
      • Financial Management
      • Facility Booking and Rental
    • Accelerators 
      • Member Service Accelerator
      • Lead Management Accelerator
    • Who We Serve 
      • YMCAs
      • JCCs
      • Boys & Girls Clubs
      • Education
    • Resources 
      • Success Stories
      • Blog
      • Events
      • Our Partners
      • Newsletter
    • Careers
    GET A DEMO

     

     

    • Why Traction Rec
    • Features 
      • Membership Management
      • Program Management
      • Child Care and Camps
      • Financial Management
      • Facility Booking and Rental
    • Accelerators 
      • Member Service Accelerator
      • Lead Management Accelerator
    • Who We Serve 
      • YMCAs
      • JCCs
      • Boys & Girls Clubs
      • Education
    • Resources 
      • Success Stories
      • Blog
      • Events
      • Our Partners
      • Newsletter
    • Careers
    • …  
      • Why Traction Rec
      • Features 
        • Membership Management
        • Program Management
        • Child Care and Camps
        • Financial Management
        • Facility Booking and Rental
      • Accelerators 
        • Member Service Accelerator
        • Lead Management Accelerator
      • Who We Serve 
        • YMCAs
        • JCCs
        • Boys & Girls Clubs
        • Education
      • Resources 
        • Success Stories
        • Blog
        • Events
        • Our Partners
        • Newsletter
      • Careers
      GET A DEMO
      • Create a trackable constituent experience in just 4 weeks

        Improve your customer service with a structured and centralized process for all constituent and member support services and requests.

         

        Implement in 4 weeks with 30 days post go-live support. The Member Service Accelerator is a great fit for organizations looking to adopt a solution quickly, and to streamline support with trackable experience.

      • Centralize resources for improved service in less time

        Traceability

        Operate more efficiently across multiple branches. Standardize processes and workflows throughout each stage of requests from inquiry to resolution. No more managing requests through emails and spreadsheets.

         

        Improve Time-to-Resolution

        Collect and route customer inquiries to the right people, and assign tasks for completion across branches, roles or departments. 

         

        Prioritize Urgent Requests 

        Ensure the most important or urgent requests are prioritized and assigned immediately.

         

        Enhance Security with Forms

        Reduce cyber and phishing vulnerabilities by eliminating the need to publish e-mail addresses online.

      • Bring data into your decision-making

         

        Prioritize Urgent Requests

        Ensure the most important or urgent requests are prioritized and assigned immediately.

         

        Real-time reports and metrics

        Gain complete visibility into resources and time spent on resolving requests and inquiries.

         

        Deflect future cases and enquiries

        Track, report, and analyze common trends to find opportunities for improvement in support and deflect future inquiries.

      • "...We’re managing customer requests more efficiently and effectively. Our leadership team has gained clearer visibility to the volume and types of requests that our customers have and our teams are addressing. With that, we can better manage and identify opportunities for improvements.”

        Michele Chambers, Marcus Jewish Community Center of Atlanta
      • Why now?

        Your case tracking is nonexistent, or managed in email and spreadsheets 

         

        Decentralized teams struggle with consistent levels of customer service management and experience 

         

        Your leadership team lacks visibility into resources and time spent on resolving requests and inquiries

         

        All tracking, reporting and follow-up communication is manual

      • Why You Need a CRM for Customer Service and Support 

        Hint: To keep everyone happy! Also, because you have too much to do and not enough people to do it. This is especially true post-pandemic for many organizations that are operating much leaner than before. Here are three examples of how a CRM (Customer Relationship Management) tool can set your organization up for success in creating a positive member and customer support experience.

        READ THE BLOG
      • Kick start your goal to improve your customer support management

        In just 4 weeks we'll conduct a business process review, configuration, testing, and be ready for go-live with support.

         

        If you'd like to learn more about our solution, or want a closer look with a demo, let us know.

      • Support your community

        Support your community and improve member satisfaction with timely response.

        Actionable data

        Track case sources with real-time reports and validate opportunities for customer improvement.

        Set the stage for success

        Establish a strong foundation of processes to support your operations as they scale.

      • Subscribe for really useful news and thought-provoking events.

      PRODUCT FEATURES

      Membership Management

      Program Management

      Childcare & Camps

      Financial Management

      Facility Booking and Rental
      Integrations
       

      Member Service Accelerator

      Prospect Accelerator

      COMMUNITY

      Events

      Success Stories
       

      Community Centers

      JCCs

      Boys & Girls Clubs

       

      COMPANY

      Our Story

      Careers

      Schedule a Demo

      Contact us

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