Create a trackable constituent experience in just 4 weeks
Improve your customer service with a structured and centralized process for all constituent and member support services and requests.
Implement in 4 weeks with 30 days post go-live support. The Member Service Accelerator is a great fit for organizations looking to adopt a solution quickly, and to streamline support with trackable experience.
Centralize resources for improved service in less time
Traceability
Operate more efficiently across multiple branches. Standardize processes and workflows throughout each stage of requests from inquiry to resolution. No more managing requests through emails and spreadsheets.
Improve Time-to-Resolution
Collect and route customer inquiries to the right people, and assign tasks for completion across branches, roles or departments.
Prioritize Urgent Requests
Ensure the most important or urgent requests are prioritized and assigned immediately.
Enhance Security with Forms
Reduce cyber and phishing vulnerabilities by eliminating the need to publish e-mail addresses online.
Bring data into your decision-making
Prioritize Urgent Requests
Ensure the most important or urgent requests are prioritized and assigned immediately.
Real-time reports and metrics
Gain complete visibility into resources and time spent on resolving requests and inquiries.
Deflect future cases and enquiries
Track, report, and analyze common trends to find opportunities for improvement in support and deflect future inquiries.
Why now?
Your case tracking is nonexistent, or managed in email and spreadsheets
Decentralized teams struggle with consistent levels of customer service management and experience
Your leadership team lacks visibility into resources and time spent on resolving requests and inquiries
All tracking, reporting and follow-up communication is manual
Kick start your goal to improve your customer support management
In just 4 weeks we'll conduct a business process review, configuration, testing, and be ready for go-live with support.
If you'd like to learn more about our solution, or want a closer look with a demo, let us know.
Support your community
Support your community and improve member satisfaction with timely response.
Actionable data
Track case sources with real-time reports and validate opportunities for customer improvement.
Set the stage for success
Establish a strong foundation of processes to support your operations as they scale.
