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membership
Make membership your foundation for good.
Membership is at the core of your community. It’s a recognition of your relationships, your commitment to people, and of revenue stability for your mission. Let’s make it predictable again.
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WHO WE SERVE
Benefits
Meet your members where they are.
Reflect your flexibility
The needs of your community drives the need for a flexible membership structure. Offer promotional pricing, integrated financial assistance programs, and flexible household packages.
Always be open
It starts with your virtual location. Whether it’s prospective members looking for more information or gearing up to join, you need to be ready to respond.
Make members feel known
Customers expect to be known and remembered. They want to introduce themselves once, and be recognized every time. Your data should enhance these relationships.
Your membership lifecycle, at the heart.
Your members have high expectations. Exceed them at every turn from signup, to program delivery, self service, and beyond, for a truly loyal community.
ACQUIRE MEMBERS
Bring new members to your door.
Nurture potential members with structured sales processes, timely promotional campaigns, and the flexibility to let members join online anytime, from anywhere.
New member webforms & automated communication
Membership sales process with integrated tours
Flexible membership models for any household
One time or multi-use passes
Automatic promotional and discount pricing
Join any day of the month with prorated fees
Online sign up with contracts and e-signature
Target new, existing, previous or even non members
Track partnerships & 3rd party memberships offerings
RETAIN MEMBERS
Nurture relationships that last.
Keep your members engaged with seamless services and experiences delivered through your facilities and programs. Make every interaction with your front desk and support teams consistent.
Automate onboarding journeys
Assign tasks and timelines to multiple people or teams
Use paperless contracts and waivers
Escalate requests with automated approval processes
Monitor member termination risk with Churn Analysis
Create campaigns to re-engage at-risk members
Enter member data once, then let every team use it
Implement targeted member communications
Track and manage member support requests
DELIGHT MEMBERS
Pamper with premium experiences.
Exceed expectations with effortless delight every time members are on site or in your community. Help them experience the value of connection in every interaction.
Mobile app for onsite interactions & virtual content
Input info once and all staff can access it
Simple membership scan-in and flexible facility access
Self serve punch passes and child care check-in apps
Access controls for facilities, discounts & virtual content
Seamless financial assistance for seamless equality
Early registration benefits
Unified in-person and virtual services
Redefine your community impact.
We wanted to provide a great member experience, but also push the growth of the community center in programming, resources and members served.
Adrian Breitfeld
Chief Financial Officer, San Francisco JCC
$1M
monthly
membership billing
Read Story
Some of the biggest benefits we are seeing are members being able to control their accounts online, and in turn self service registrations have increased.
Emily Glading
Sr Director for Information Systems, Delaware YMCA
274
new members
registered online over the weekend
Read Story
We’re able to project our numbers for next year to be higher than they’ve ever been at this association. Our team utilizing a great tool with Traction Rec has really been the key to our success.
Jeremy Long
VP of Membership, YMCA of Memphis and the Mid-South
40%
membership
conversion rate
2000
leads
every 60 days set as goal
Read Story
INTEGRATIONS
Technology that connects.
Connect with any integration you need. Make it easy to focus on your members, not your processes.
See All IntegrationsDigital Experience
YMCA360
On-demand and livestream fitness, and wellness classes
Engagement
Upace
Mobile app for managing gym schedules and workouts.
Operations
Brivo
Building entry and surveillance systems.
