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YMCAs
Expand your engagement with members.
JCCs
Strengthen your community with technology.
Boys & Girls Clubs
Support the youth in your community.
Leadership
Do good with more money and better reporting.
Operations
Focus on members with simplified workflows.
Members
Offer members self service access to programs.
Customer Story
YMCA of Memphis & The Mid-South goes digital for childcare management
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Connect lifelong learners with curated courses.
When you get results, you improve lives.
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Insights to spark powerful change.
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Blog Post
How Einstein AI is steering nonprofits towards a more predictable future
Creating positive impact is what we do.
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1
Success Stories
Delaware YMCA
in online program registrations
Cleveland JCC
monthly in administrative tasks
MyClubHub BGCA
engaged with the community
for every COMMUNITY
YMCA
JCC
Boys and Girls Clubs
online registrations in the first week
waivers and forms collected online
childcare participants
childcare sites
deployed their new CRM in 9 months
members engaged
reduction in billing time
reduction in credit card declines
membership billing/month
membership scans/day
Read Story
Community Transformations
membership conversion rate
in membership revenue for 2023 over 2022
YMCA of Memphis and the Mid-South faced a membership growth challenge relying solely on the hope that individuals would appear on the doorstep (or website) and join as members. But the strategy of waiting for prospective members, and hoping they express interest on their own was no longer serving them.
The YMCA implemented a data-driven solution that allowed them to track and improve lead conversion rates. By enhancing follow-up processes for forgotten or lost leads, they significantly improved their membership strategy and community growth efforts. Under the guidance of sales associates, their conversion rate skyrocketed from 3-4% to an impressive 35-40%, exceeding expectations. This not only enhanced sales efficiency but also freed up staff to focus on their core responsibilities.
families receiving financial assistance
decrease in turnaround time
At JCC Chicago, determining financial assistance was historically a matter of numbers: household income and household size. On the surface, it seemed efficient but in reality, it didn’t consider the families facing unprecedented challenges in a changing economy. These families may not have qualified for financial assistance before, but they were asking for support now.
It started with capturing the data correctly, documenting cases and programs history accurately. While there were many out of the box features that were leveraged, the JCC created customizations to addressed their unique needs. As cases were submitted, the team would get a recommendation of how to proceed with a family’s request. In this way, the guesswork was taken out of the equation and all families were measured against a standard process, which also considered their individual circumstances.
to deploy new refund process
saved per month on average
Customer refund requests and approvals used to take the Cleveland JCC 45-60 days to process on an inefficient, paper-based system. Members were frustrated with the delays and staff were overwhelmed by the steps required to complete them.
After shifting to a more transparent and streamlined process, Traction Rec improved the experience for members and staff alike. Now refunds are processed in 7-9 days and 30 hours of staff time are saved every month on average.
membership sales processed online
registered without need for staff support
Legacy technology meant membership renewals, purchases and updates had only ever been available in person or over the phone. This posed a huge risk of overwhelming onsite staff with an avalanche of administrative work and putting members through a slow, frustrating experience of waiting in line or on the phone during the heaviest registration periods.
Individuals and families could purchase or renew their memberships anywhere and anytime through the self-serve and mobile compatible portal. All have access to programs and services immediately, without the reliance or constraints of staff availability.
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274 new members in one day
10/10 customer service rating
4 hours for billing, not 4 days
Boys & Girls Clubs of America
1000+ virtual class views in 2 weeks
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